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Refund & Exchange Policy


Refund & Exchange Policy

Customer has the right to a refund or exchange in the case that the item is faulty or wrong size. No exchange or refund is offered for change of mind.

 

Refunds & exchanges will only be accepted within a 14-day period from when the customer receives package (from tracking). After which time no refund or exchange can be offered.

 

Please note as this is a limited collection therefore the desired size for customer exchange may not be available. In which case a refund can be offered.

 

Refunds will not be accepted if the item is not in a re-sellable condition. This is up to the discretion of Desirai Art.

 

Customer is responsible for the cost of shipping in the case that a refund or exchange is required.

 

No warranty is given for the item and general wear or incorrect care for the item will not be covered by faulty item refund/exchange.

 

Please contact desirai.art@gmail.com if you require a refund or exchange.